(4.6 / 5)1689+ Ratings

Runners Need Reviews

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Overall Rating

4.6
10 Reviews
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About Runners Need

Runnersneed.com is a specialist retailer for running enthusiasts, offering a wide range of running shoes, clothing, accessories, and nutrition products. They provide gear from leading brands and cater to all levels of runners, from beginners to seasoned athletes. The company operates over 40 stores in the UK and Ireland and offers services like free next day delivery on orders over a certain value, free Click & Collect, and exclusive discounts for members. They also provide advice and inspiration for runners to enhance their performance and experience.

Runners Need Pros & Cons

Pros:

  • Expert Advice: Runners Need offers expert advice on training, racing, nutrition, footwear, clothing, and electronics, making it a reliable source for runners.
  • Gait Analysis: Personalized shoe recommendations based on unique running style and foot shape are available for free with the purchase of running shoes.
  • Footwear Protection Service: A professional-grade service to extend the life of your favorite running shoes, completed in just 60 seconds.
  • Free Click + Collect: Free service with the purchase of running shoes, allowing for convenient collection of orders.
  • In-store Services: Technical product support and free weekly run clubs are available at various locations.

Cons:

  • Organizational Issues: Some customers have reported poor organization, including issues with booking appointments and receiving confirmation emails.
  • Customer Service Concerns: There have been instances of poor customer service, including delays in resolving issues and rigid policies that do not accommodate customer needs.
  • Mixed Reviews: Overall, the store has mixed reviews, with some customers praising the staff and services while others have had negative experiences.

Overall: Runners Need provides valuable services and expert advice, but there are some organizational and customer service concerns that need to be addressed.

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Runners Need Customer Reviews (10)

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Riley Lockie
Riley Lockie
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Aug 6, 2023
Dirk Freitag
Dirk Freitag
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Aug 6, 2023
Murray McAuliffe
Murray McAuliffe
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Aug 5, 2023
Luke Miles
Luke Miles
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Aug 4, 2023
Eunice Ostby
Eunice Ostby
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Aug 4, 2023
Fifi Racicot
Fifi Racicot
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Aug 4, 2023
Alexandra Matson
Alexandra Matson
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Aug 4, 2023
Stephanie Koehler
Stephanie Koehler
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Aug 3, 2023
Charlie Hutchinson
Charlie Hutchinson
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Aug 2, 2023
Sandra Himmel
Sandra Himmel
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Aug 2, 2023

Runners Need Customer’s Q&A

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Runners Need Features and Benefits

Key Features and Benefits of Runners Need:

  1. Customized Running Shoes:

    • Gait Analysis: Runners Need offers gait analysis services to determine the best shoe for each runner based on foot shape, terrain, pronation, and personal preference.
    • Variety of Shoes: They provide a wide range of running shoes from top brands like New Balance, On, ASICS, and more, catering to different running styles and needs.
  2. Running Watches:

    • GPS Watches: GPS watches offer accurate route tracking, pace, cadence, and elevation data, ideal for longer distances and hilly terrain.
    • Heart-Rate Monitors: Some watches include heart-rate monitors for tailored training plans and tracking VO2 max and recovery rate.
    • Multi-Sport Watches: Waterproof watches that record data for various activities like running, cycling, swimming, and more.
  3. Apparel and Accessories:

    • Innovative Footwear: On shoes feature CloudTec technology, which provides adaptive cushioning and energy return, suitable for different running styles and paces.
    • Trail Running Solutions: Missiongrip outsole technology offers superior traction on various trail surfaces.
    • Apparel Line: On’s apparel includes temperature-regulated and moisture-managed garments with features like hidden pockets and reflective elements.
  4. Expert Advice and Services:

    • In-Store Services: Runners Need stores offer treadmill test runs to ensure the perfect match between the runner and their new shoes.
    • Training Plans: They provide structured training plans for beginners, first-timers, and intermediate runners.
    • Injury Prevention Tips: Blogs and expert advice on preventing running injuries and maintaining physical and mental health.
  5. Community and Support:

    • Run Clubs: The RN Camden Run Club and Strava Run Clubs encourage runners to join and share their runs, fostering a community spirit.
    • Recycle My Run Campaign: A program to recycle old running shoes, promoting sustainability.

These features and benefits aim to provide runners with the right gear, expert advice, and community support to enhance their running experience.

Runners Need Pricing

Runners Need offers a variety of products with different price points. Here are some examples:

  • Shoes:

    • Brooks Adrenaline GTS 23: £135.00
    • Brooks Ghost 16: £135.00
    • Hoka Speedgoat 6: £140.00
    • Asics Gel-Kayano 31: £180.00
    • On Cloudsurfer: £150.00
  • Clothing:

    • 2XU Women's Core Compression 7/8 Tights: £40.00 (50% off from £80.00)
    • Brooks Women's Levitate 4 Shoes: £70.00 (50% off from £140.00)
  • Clearance:

    • Prices vary widely, with significant discounts on various products, including shoes and clothing.

For the most accurate and up-to-date pricing, it is recommended to visit the Runners Need website or check their in-store offerings.

About Runnersneed.com Payment Method?

Runnersneed.com offers a variety of payment options for customer convenience. Accepted payment methods include major credit and debit cards such as Visa (including Electron), Mastercard, Amex, Maestro, and Delta. Additionally, PayPal is available for those who prefer online payment services. All transactions made with credit and debit cards undergo validation checks and are authorized by the card issuer. It's important to note that if the card issuer refuses to authorize payment, Runnersneed.com will not be held responsible for any delay or non-delivery of orders. For added security, the website employs secure socket layer (SSL) technology to encrypt and protect all transaction details. Customers can also take advantage of promotional codes at checkout for discounts, though certain exclusions apply. Furthermore, the site offers a Price Match Promise and the option to purchase gift cards and e-vouchers, which are valid for 12 months from the date of purchase.

Runners Need FAQs

FAQ

Runners Need Alternatives

While the query specifically asks for "Top 10 runnersneed.com alternatives," the provided sources do not directly list alternatives to Runners Need. However, they do offer insights into other running shops and brands in London and the UK:

  1. The Running Works: An independent store in London, recommended for its knowledgeable staff and personalized service.
  2. Run and Become: Located in Victoria, London, known for its staff who are actual runners and provide detailed consultations.
  3. London Marathon Store: Offers a wide range of trainers and excellent advice, especially near Liverpool Street.
  4. Sweatshop: Friendly and knowledgeable staff, although they might try to sell insoles as part of the consultation.
  5. Hellrunner: A trail running event series that offers a challenging and muddy experience, sponsored by Brooks Running.
  6. Men's Health Survival of the Fittest: An obstacle course event that tests survival skills rather than running ability.
  7. Wings for the Life World Run: A charity race where the finish line moves, requiring runners to run as far as they can before a chaser vehicle catches them.
  8. Three Peaks Challenge: A classic endurance test involving climbing the three highest peaks in England, Wales, and Scotland within 24 hours.
  9. Red Bull 400: A short but intense race that involves running up a 400-meter hill.
  10. Decathlon: A retailer that offers a wide range of affordable running gear, including the Kalenji collection.

For specific running gear and shoes, you might also consider brands like Asics, Hoka, and Brooks, which are highly regarded in the running community.

FAQ

About Runnersneed.com Popular Products and Services?

Runnersneed.com is renowned for its running shoes, clothing, and accessories from leading brands. Popular products include the Asics Gel-Nimbus 26 Shoes, Brooks Adrenaline GTS 23 Shoes, and On Cloudmonster 2 Shoes. Services like free next day delivery, Click & Collect, and exclusive member discounts enhance the shopping experience. The store also offers advice and inspiration for runners, along with gait analysis and a shoe finder tool to help customers select the best gear for their needs.

FAQ

Runnersneed.com Return Policy?

Runnersneed.com has a return policy that allows products to be returned for a refund within 30 days of the original purchase date. For Explore More members, this period is extended to 100 days. Products must be in a new and unused condition with all original labels and packaging, unless they are faulty. Exchanges for items returned by post are not offered; instead, customers should place a new order online. The return can be done by visiting a store or using one of the low-cost services from preferred postal partners. Specific exclusions apply, such as the inability to return new and unused climbing equipment or helmets once they have left the premises unless they are faulty. For online or phone purchases of PPE climbing equipment and helmets, returns are only accepted within 14 days of receipt. The shipping policy was not found, hence only the return policy details are provided.

FAQ

What are the customer reviews for Runnersneed.com?

Customer reviews for Runnersneed.com are mixed, with an average rating of 3.5 out of 5. A significant majority, 60%, rate the company as 5-star, indicating high satisfaction. However, there is a notable percentage, 30%, giving a 1-star rating, expressing dissatisfaction. Positive reviews highlight excellent customer service, particularly in-store experiences such as gait analysis and knowledgeable staff. Negative feedback often mentions issues with customer service, like appointments not being honored. Overall, the company has a verified average score based on a total of 557 reviews.

FAQ

How do I use PayPal on Runnersneed.com?

To use PayPal on Runnersneed.com, select PayPal as the payment method at checkout. Customers have the option to use Pay in 3, which splits the purchase into three interest-free payments. There are no setup fees or charges for this service. Approval is instant, and the purchases are covered by PayPal's security and Buyer Protection. This option helps manage budgets by spreading the cost over time. Remember, terms and conditions apply, and the service is subject to status.

FAQ

About Runnersneed.com Prices and Cost?

Runnersneed.com offers a variety of running shoes and gear with prices reflecting the quality and brand. For example, Asics Mens Novablast 4 Shoes are priced at £135.00, while On Mens Cloudmonster 2 Shoes are £170.00. The Brooks Mens Adrenaline GTS 23 Shoes are available for £135.00, and Saucony Mens Endorphin Speed 4 Shoes cost £180.00. Prices can vary based on the model, features, and seasonal offers. Customers can also find discounted items in the clearance section, and the store provides price matching and a 3-year warranty on certain products.

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